Refund Policy

If Compliance Desk is not the right fit for your business, you can request a full refund within thirty (30) days of your order date. This applies to your initial subscription payment and to any upgrade charge made during that window.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, provides all customer service inquiries, and handles returns. To request a refund, visit paddle.net and enter the email address you used at checkout, or contact us through your account administrator and we will raise the request with Paddle on your behalf.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within five to ten business days after Paddle processes the refund.

Subscriptions renew monthly until cancelled. You can cancel at any time from the Billing page in your account; cancellation stops future renewals and your access continues through the end of the period you have already paid for. Cancelling is not the same as requesting a refund — if you want money back for a recent charge, submit a refund request as described above.

Refund requests made after 30 days, including for renewal charges, are considered on a case-by-case basis together with Paddle, and are always honored where required by applicable consumer law. Paddle's own Refund Policy and Buyer Terms also apply to every order.

A refund or cancellation does not delete your compliance history. Your documents, roster and audit trail remain available for export for thirty (30) days as described in our Terms of Service.